order and delivery

Order and Delivery
Question: When can I expect my order?
Answer: The average delivery time is 5-10 days. Our products
are shipped directly from the supplier to you. Because of this
unique business model, we can save significantly on storage and
transport costs and offer the products at a lower price
than competitors, while covering the shipping costs ourselves.
Question: The expected delivery time has passed, where is my order?!
Answer: In 99% of cases, orders are delivered within the
expected delivery time. Unfortunately, sometimes an
order may be delayed during the delivery process. You can check the status of
your order via the following link:

If you have not received anything 3 days after the expected delivery time, please
contact us.
Question: I am missing some products from my order, how is that possible?
Answer: Because we work with different suppliers, products may be shipped separately. If items
are missing from your order, you will usually receive them after 2-3 days.
We apologize for the inconvenience.
Question: What are the shipping costs?
Answer: We cover the shipping costs of the order ourselves.*
Exchanges and Returns
Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order to us within 14 days without giving a reason.
Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within
14 days of receipt. Products must be returned in their original
condition with labels and tags attached. The
product must not show signs of use.
A return shipment must always include a Track & Trace code. The
sender is always responsible for the shipment.
Once we have received the items you returned, we will ensure
the purchase amount is credited to your account within 14 days.